Privacy Policy

Our website address is: https://cuefinance.co.uk

We are committed to respecting the confidentiality of personal data and complying with data protection legislation.  The privacy notice below explains what information we gather about you, what we use it for and who we share it with.  It also sets out your rights and who you can contact for more information or queries.

The type of personal information we collect

Personal information is any information that can be used to identify a living person.  We only collect such personal data that is necessary for us to perform our services or inform you about our services.

The personal data we process may include your:

    • name, age and date of birth;

    • contact information, such as an address, email and phone number;

    • country of residence;

    • employment details, such as the organisation you work for and your job title;

    • details of how you like to interact with us, and other similar information relevant to our relationship;

    • name, business address, job title, email address and telephone numbers of all employees who may engage directly with us.

How we may collect personal data

We may collect, record and use your personal data in physical and electronic from, and will hold, use and otherwise process that data in line with the Data Protection Legislation as set out in this statement.

Most of the personal information we process is provided to us directly by:

    • submitting a contact us form from our website;

    • contacting us via email, letter or telephone.

We may also receive personal information indirectly by:

    • your employer or adviser;

    • third-party service providers that we use to help us operate our business;

    • publicly available information.

We may also use personal data collected via our website to manage and approve our website.

Personal information about other individuals

If you provide information on behalf of someone else, you confirm that the other person has agreed that you can:

    • give consent on their behalf of the processing of their data;

    • give consent to any transfer of their data.

How your personal data will be used

We may also use your personal data in connection with:

    • financial accounting and invoicing;

    • relationship management, which may include:

        • sending you details of our services;

        • contacting you for feedback on our services;

        • marketing purposes such as the use of testimonials from a client’s employees (with that employee’s permission);

    • research including statistical analysis;

    • fraud prevention and detection;

    • carrying out our obligations arising from any contracts entered into between you and CUE Finance;

    • credit scoring and credit checking;

    • to notify you of any changes to the website or to our services or products that may affect you;

    • improving our services.

Lawful basis for using your personal data

We use the information that you have given us in order to provide our services to you or our clients, and to meet our legal or regulatory obligations.  Under the UK General Data Protection Regulation (UK GDPR), the lawful basis for processing personal information are one or more of the following:

    • processing necessary to be able to perform our contractual obligations (or enter into a contact with) the relevant individuals

    • to satisfy a legal obligation;

    • to address our legitimate interests.

In the absence of another lawful basis, we may request your consent to process your personal data.  For example, to collect data via cookies when you fill a form on our website.

We may share this information with:

    • Competent authorities;

    • Third parties that provide applications, data processing or IT services to us;

    • Credit reference agencies or other organisations that help us make credit decisions and reduce the incident of fraud; and

    • Other third parties that reasonably require access to personal data relating to you.

How we store your personal information

We only engage with data processors who commit to having in place appropriate technical and organisational measures to safeguard personal data.  We aim to ensure that access to your personal data is limited only to those who need to access it.  Those individuals who do have access to the data are required to maintain confidentiality of the data.

The retention period for the personal data we process is always in accordance with legal, regulatory and contractual requirements. Unless a different time frame applies as a result of these requirements, we retain such personal data for seven years.

Data controller

We are generally the data controller for the personal data we process when providing professional services.  However, we may provide some services, such as certain consulting or accounting, as a data processor (in which case our client is the data controller).

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Contact details for privacy questions or concerns

If you have any questions relating to the privacy policy, please contact us at:  CUE Finance Limited, Data Protection Officer, 6 Tansy Close, Guildford, GU4 7XN or email admin@cuefinance.co.uk.  We will respond within 30 days from the date that we receive privacy related communications.

If you are not satisfied with the response you receive, you may also contact the UK Information Commissioner’s Office.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113ICO

website: https://www.ico.org.uk

Changes to the privacy notice

We regularly review this privacy notice and will post any updates on this webpage.  This privacy notice was last updated on 30 October 2024.